General Agreement, Refund and Cancellation Policy

GENERAL AGREEMENT

1. PAYMENT RELATED

1.1 APPLICATION SERVICE FEES

You agree to pay all Application Service fees specified in all Service Orders hereunder. Except as otherwise specified herein or in a Service Order, (i) fees are based on the number of units purchased and not actual usage, (ii) payment obligations are cancellable and fees paid are refundable as per our Refund and Cancellation Policy, and (iii) the number of subscription units purchased cannot be decreased during the relevant subscription term stated on the Service Order.

1.2 SOLUTIONS SERVICE FEES

You agree to pay all Platform Service fees specified in all Service Orders hereunder. Except as otherwise specified herein or in a Service Order, (i) fees are based on the number of units purchased and/or usage and/or any combination thereof, (ii) payment obligations are cancellable and fees paid are refundable as per our Refund and Cancellation Policy, and (iii) the number of subscription units purchased cannot be decreased during the relevant subscription term stated on the Service Order. Usage based fees will be billed on actual usage during a period. Where pre-payment has been provided, actual usage will be reconciled on a monthly basis.

1.3 PROFESSIONAL AND MANAGED SERVICES

You agree to pay all fees and charges for all Managed and Professional Services ordered from Swandl Solutions in accordance with the statement of work and the Swandl Solutions price list fees, charges and billing terms in effect at the time such Professional and Managed Services are ordered pursuant to the applicable Service Order.

2. BILLING AND RENEWAL

Swandl Solutions charges and collects in advance for use of the Cloud Services. All invoices are due upon receipt. Swandl Solutions will automatically renew and bill your credit card or issue an invoice to you each month on the subsequent anniversary of the first day of the initial term (as referred to in “Term and Termination”) or as otherwise mutually agreed upon. The renewal charge will be equal to the then-current number of Cloud Service subscriptions times the subscription fee in effect which will be the subscription fee in effect during the prior term, unless Swandl Solutions has given you at least 15 days prior written notice of a fee increase or other fee modification or new charges, which increase or other modifications or new changes shall be effective upon renewal and thereafter. Fees for other services will be charged on an as-quoted basis. Swandl Solutions fees are Inclusive of all taxes, levies, or duties imposed by taxing authorities.

You agree to provide Swandl Solutions with complete and accurate billing and contact information. This information includes your legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact to act as the Subscription Administrator. You agree to update this information within 30 days of any change to it. If the contact information you have provided is false or fraudulent, Swandl Solutions reserves the right to terminate your access to the Cloud Services in addition to any other legal remedies.

Unless Swandl Solutions in its discretion determines otherwise:

(i) entities with headquarters and a majority of Users resident in India will be billed in Indian Rupee and will be subject to Indian payment terms and pricing structures (“Indian Customers”);

(ii) all other entities will be billed in USA dollars and will be subject to Rest of World payment terms and pricing structures (“ROW Customers”).

If you believe your bill is incorrect, you must contact Swandl Solutions in writing within thirty (30) days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit.

3. NON-PAYMENT AND SUSPENSION

In addition to any other rights granted to Swandl Solutions herein, Swandl Solutions reserves the right to suspend or terminate this Agreement and/or your access to the Cloud Services if your account becomes delinquent (falls into arrears). Delinquent invoices (accounts in arrears) are subject to interest of 1.5% per month (18% per annum) on any outstanding balance, or the maximum permitted by law, whichever is less, plus all expenses of collection. You will continue to be charged for Cloud Service subscriptions during any period of suspension. Swandl Solutions reserves the right to impose a reconnection fee in the event you are suspended and thereafter request access to the Cloud Services. If you or Swandl Solutions initiates termination of this Agreement, you will be obligated to pay the balance due on your account computed in accordance with Charges and Payment of Fees Section. You agree that Swandl Solutions may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees.

4. TERM AND TERMINATION

This Agreement commences on the Effective Date. The Initial Term will be One (1) month or as defined in the Service Order. Upon the expiration of the initial term, this Agreement will automatically renew for successive renewal terms of one month at Swandl Solutions then-current fees in effect on the first day of the renewal term. Either party may terminate this Agreement or reduce the number of subscriptions, effective upon the expiration of the then-current Subscription Term, by notifying the other party in writing at least thirty (30) days prior to the expiration of the then-current Subscription Term.

5. TERMINATION FOR CAUSE

Swandl Solutions, in its sole discretion, may terminate, at Swandl Solutions election, this Agreement (including termination of use of your access code, closure of your account and termination of your use of the Cloud Services) if you materially breach or otherwise fail to comply with this Agreement subject to 30 days prior written notice of such material breach by Swandl Solutions and the opportunity for you to fully cure such material breach during such notice period. Any breach of your payment obligations or unauthorized use of the Swandl Solutions Technology or Cloud Service will be deemed a material breach of this Agreement. In addition, Swandl Solutions may terminate a free account at any time in its sole discretion.

REFUND AND CANCELLATION POLICY

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

  1. CANCELLATION POLICY

For Cancellations please contact us via email contact@swandlsolutions.com

Requests received later than 2 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

 2. REFUND POLICY 

We’re so convinced you’ll absolutely love our services, that we’re willing to offer a 14 day risk-free money back guarantee. If you are not satisfied with the service for any reason you can get a refund within 14 days of making a payment. Please keep in mind that even though we offer a full money back guarantee, we will issue a refund only for the unused portion of the service.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

 3. ADDITIONAL SERVICES

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

 4. CONTACTING US

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to contact@swandlsolutions.com or contact us by phone +91- 82966 37333.

This document was last updated on May 25, 2021